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Frequently Asked Questions

We have gathered the questions people often ask before visiting.

Questions often asked before a visit

  • What should I bring on my first visit?
    Please bring an ID to confirm who you are and a list of the medications you take. Previous test results or prescriptions, if you have them, are helpful for your consultation.
  • Do you see children?
    Yes, we see patients from infancy. The whole family can come to us, for example for otitis media in children, head colds, enlarged tonsils, allergic rhinitis in children and National Immunization Program vaccinations. Please call before your visit to check what to prepare for each age.
  • What kinds of care do you provide?
    We provide care for ear, nose and throat symptoms, along with sleep, allergy and wellness consultations, all in one place. You can find detailed information on tests and treatments on each clinic’s page.
  • What are your hours?
    We are open Mon, Tue, Thu, Fri 9:00–19:00 (lunch break 13:00–14:00), Wednesday 9:00–13:00, Saturday 9:00–14:00. Closed on Sunday.
  • Where do I enter for parking?
    Enter through Songdo The Sky parking, Gate 3, and use the commercial parking area. We are 100 m from Exit 3, International Business District Station (Incheon Line 1), so public transportation is also convenient.
  • Where can I find out about tests and treatment consultations?
    Choose the clinic you are interested in from the header menu or the clinic cards to see the testing process and the consultation steps in more detail.

FAQ by department

Ear

  • How soon should sudden sensorineural hearing loss be treated?
    For sudden sensorineural hearing loss, starting treatment as soon as possible after it begins, generally within 2 weeks, helps the outlook. How well hearing recovers can depend on when treatment starts, so please see a doctor promptly if you suddenly cannot hear in one ear or a blocked feeling continues.
  • Can sudden sensorineural hearing loss recover on its own?
    Studies differ, but the spontaneous recovery rate is reported to be about 47–68%. However, outcomes vary greatly from person to person: of every 3 people, 1 regains normal hearing, 1 is left with hearing loss of about 40–60 dB, and 1 is left with permanent hearing loss. Early treatment can affect the outlook, so it is safer to see a doctor than to wait for it to recover on its own.
  • What tests are done for tinnitus?
    To find the cause of tinnitus, we start with basic tests such as a hearing test, an eardrum test and an examination with an otoscope, and recommend further tests if needed. Tinnitus is not just noise; it can be a sign linked to your hearing, inner ear or overall health, so the cause needs to be identified accurately.
  • Is dizziness related to ENT?
    Much dizziness comes from problems in the inner ear (the vestibular system), so ENT care is often needed. For spinning dizziness (vertigo), dizziness when you change position and dizziness that comes with ear symptoms, we first look for ENT causes. If a neurological cause is suspected, we will arrange a consultation with neurology.
  • How is chronic otitis externa treated?
    If water does not drain easily from your ear, or itching and discharge keep coming back, we combine cleaning of the ear canal with medication. Cleaning hard with a cotton swab can irritate the ear and make symptoms worse, so it is better to receive proper care in the exam room.
  • What does a blocked feeling in the ear mean?
    A blocked ear with sounds seeming far away can have various causes, such as Eustachian tube dysfunction, otitis media or sudden sensorineural hearing loss. If it appears temporarily after a flight, a fast elevator ride or a cold, it may get better, but if it continues or comes with reduced hearing, you should see a doctor.
  • How is a hearing test done?
    The basic test is pure-tone audiometry: in a soundproof room, you hear sounds at different frequencies through headphones and give a signal when you hear them. If needed, speech audiometry, tympanometry and other tests may be added, and all of them are non-invasive.

View ear care

Nose

  • How is rhinitis different from a cold?
    A cold is a viral infection that often comes with a sore throat, fever and body aches, and it usually gets better with time. Rhinitis is inflammation of the nasal lining, with repeated sneezing, clear runny nose, nasal congestion and itching, and it can get worse with environmental factors such as the seasons, dust, pet hair and dry air. If symptoms last a long time or keep coming back, we recommend checking the cause.
  • What care is available when nasal congestion lasts a long time?
    Nasal congestion can have many causes, such as rhinitis, swelling of the lining after an infection, sinusitis or structural problems. At your visit, we check how long you have had symptoms, whether they are seasonal, what your nasal discharge is like and whether there is pain, and if needed, we examine the inside of your nose and advise whether an allergy test is needed.
  • If I have allergic rhinitis, do I need an allergy test?
    If symptoms keep coming back, or if you need to know the allergen causing them to plan your care, allergy tests such as MAST or ImmunoCAP may be considered. Not every case of rhinitis needs testing; we decide by looking at your symptoms and living environment together.
  • Why does rhinitis get worse with the seasons?
    Pollen in spring, air conditioning and changes in humidity in summer, large temperature differences between day and night in autumn, and dry air and indoor heating in winter can all irritate the nasal lining. It is important to reduce the seasonal triggers and combine this with treatment that suits your symptoms.

View nose care

Throat

  • How can I tell tonsillitis from a cold?
    With tonsillitis, the throat pain is severe and swallowing can be difficult, or the tonsils may be red and swollen with white discharge. Even if it feels like a cold, if you have a high fever, a very sore throat or tonsil swelling that keeps coming back, it is a good idea to see a doctor to find the cause.
  • Should I see a doctor if hoarseness lasts a long time?
    Your voice may become hoarse for a while after a cold or overusing it, but if hoarseness lasts 2 weeks or longer, or comes with a feeling of something stuck in your throat, coughing or heartburn, other causes such as laryngopharyngeal reflux need to be checked.
  • How is laryngopharyngeal reflux managed?
    Along with stomach acid reflux, lifestyle habits such as eating and sleeping can play a part. At your visit, we check the condition of your larynx and explain medication and lifestyle measures.
  • Can an ENT clinic help when mouth sores keep coming back?
    When pain and sores in the lining of the mouth keep coming back, as with stomatitis, glossitis or aphthous ulcers, an ENT clinic can check the condition. If it greatly affects your daily life or recurs often, it is a good idea to discuss whether you need medication or care to protect the lining.

View throat care

Allergy

  • What kinds of allergy tests are there?
    The MAST test is a comprehensive test that checks about 90–100 allergens at once, and it is covered by National Health Insurance when the coverage criteria are met. The ImmunoCAP test measures specific allergens as quantitative values (classes) and is used for detailed diagnosis of asthma, atopic dermatitis, contact dermatitis and more. Both tests are available at our clinic, and we recommend the right test based on your symptoms and the allergens suspected.
  • Is the MAST test covered by National Health Insurance?
    The MAST test is covered by National Health Insurance when the coverage criteria are met, which lowers your cost. The ImmunoCAP test may also be covered by National Health Insurance when the coverage criteria are met, depending on your situation, such as a follow-up visit. We will explain in detail after your consultation whether coverage applies and what your out-of-pocket cost will be.
  • When will the test results be ready?
    MAST results are usually available 3–5 days after the test. ImmunoCAP results are given separately, depending on the items tested and how the test progresses. When the results arrive, the medical team explains your reaction to each allergen and the management and treatment plan that follows.
  • Who is the histamine–immunoglobulin injection recommended for?
    It is a treatment that may help people with bronchial asthma, chronic hives or allergic rhinitis who feel that medication alone is not enough. The injection contains histamine together with human immunoglobulin, and unlike immunotherapy that uses the allergen causing your symptoms, it works regardless of the type of allergen. However, the possibility of pregnancy and any history of hypersensitivity to its ingredients need to be checked beforehand, so please talk to the doctor during your visit.
  • How long does histamine–immunoglobulin injection treatment take, and how many injections are needed?
    At first, it is given 3 times at 1-week intervals (1 vial per dose). If the effect is minimal within 1 month, 1–2 more treatment cycles are repeated in the same way. After 3 treatment cycles, 1 vial is given every 3 months as maintenance. We will explain the detailed schedule during your visit.
  • Who can have sublingual immunotherapy?
    Sublingual immunotherapy at our clinic is a treatment specifically for house dust mite allergy. It is simple to take, so it is less of a burden for patients, but it cannot be used for other allergens. We recommend it when an allergy test confirms that house dust mites are the main cause.
  • Is there anything I should know before an allergy test?
    Some medications, such as antihistamines and steroids, can affect the test results, so you may need to stop them for a period as instructed beforehand. If you take any regular medication, please tell us during your visit. The test itself is a blood draw, so no fasting or special preparation is needed.

View allergy care

Sleep

  • How do I book a sleep study?
    Sleep studies are by appointment. Use the ‘Book a Sleep Study’ button (Naver Booking) on the Sleep Center pages, or call our main number, 032-721-7593.
  • If I snore heavily, do I need to be tested?
    Snoring may simply be a habit, but when it leads to sleep apnea it can affect daily life, for example with daytime fatigue and poor concentration, so checking the cause is recommended. If your family often notices your breathing stop, or you do not feel refreshed after sleeping, we suggest looking into the cause with polysomnography.
  • How is polysomnography done?
    Polysomnography is a test in which you sleep overnight in a test room while various body signals, such as brain waves, breathing, oxygen saturation, heart rate and muscle activity (EMG), are measured. It is non-invasive and takes place while you sleep as usual, so it is not a heavy burden for patients.
  • Is polysomnography covered by National Health Insurance?
    It is covered by National Health Insurance when the coverage criteria are met, such as a symptom assessment and confirmation that the test is needed. We will explain the criteria and your out-of-pocket cost in detail after your consultation, along with the cost if the test is not covered by National Health Insurance.
  • How much does polysomnography cost?
    The cost is different when the test is covered by National Health Insurance, which applies when the coverage criteria are met, and when it is not covered. Our front desk will tell you the exact amount, and we will explain your expected out-of-pocket cost during your consultation.
  • How are sleep apnea and snoring different?
    Snoring is a vibrating sound made when the upper airway narrows during sleep, while sleep apnea is a condition in which breathing stops or weakens for a period of time. Snoring does not always lead to sleep apnea, but the two can occur together, so testing is the accurate way to tell them apart.
  • What treatment options are there?
    Depending on your test results, we guide you through various options such as CPAP, an oral appliance, lifestyle changes and surgical treatment. Which option suits you depends on how severe the apnea is, your body type and your daily routine, so it is a good idea to get advice tailored to your diagnosis.
  • How should I prepare for polysomnography?
    On the day of the test, eat as usual, and it is better to avoid caffeinated drinks from the afternoon on. Bring the personal items you need for 1 night, such as pajamas and toiletries, and tell us during your visit about any medication you take.

View the Sleep Center

Wellness

  • When should I ask about IV nutrient therapy?
    When fatigue lingers or recovery feels slow, we can look at your eating, sleeping and work patterns and your current condition together, then discuss the care you need. Not everyone needs the same IV drip, so we first check your condition at your visit.
  • I’m not sure which IV drip I need.
    Depending on your goals and condition, our advice may differ, such as vitamin supplementation, a consultation about recovering from fatigue or general wellness care. We check any existing conditions, the medications you take, your allergy history and recent symptoms before advising whether it is suitable.
  • Will I feel better right away after an IV drip?
    The changes you feel can differ depending on your condition and the cause. An IV drip does not replace diagnosis or treatment, and if fatigue lingers or comes with symptoms such as dizziness, weight change or fever, the cause needs to be checked first.
  • Is there anything I should tell you before an IV consultation?
    Please let us know in advance about any possibility of pregnancy, chronic conditions, kidney or liver disease, medications you take, or past allergic reactions. We need this to check whether it is safe to go ahead.

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